Out of the Blue
Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]
Unfriendly Skies
Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon]
Some Tips For Dealing With Lost Luggage at Northwest Airlines
Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.
United Sends Mixed Privacy Messages
Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]
Alitalia Sucks
Consumer complaints about lost luggage and other issues. Links to related sites.
Don't Fly Continental Airlines
Frequent flyer's reserved seat is given away before boarding. On questioning his seat assignment, belligerent clerk labels him a "security risk" and assaults him. Continental feeds fabricated story of racism and "air rage" to legal newspaper.
NorthWorst Air
Article from an ex-employee.
Ryanair Campaign
Formerly a complaint site, now posts news articles about customer complaints about this airline and documentation of the company's efforts to shut down the site.
Untied
Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.
United We Strand
Winners of Westword Online's "What United Did to My Summer Vacation" contest.
Off Limits
Westword Online article sponsoring a "What United Did to My Summer Vacation" contest.
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